Frances Frei
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The Frances Frei presentation preview her strategic business read 'Uncommon Service.'

Frei holds a BA in mathematics from the University of Pennsylvania. She also has a master's degree in industrial engineering from Pennsylvania State University. She completed her schooling at the Wharton School by graduating with a Ph.D in operations and information management. She is currently a professor at the Harvard School of Business and is also the Senior Associate Dean.

She has authored a bestselling book Uncommon Service. Other case study works and articles that she has written have been published in journals like Management Science and the Harvard Business Review.

Drawing from the content covered in her book, the Frances Frei presentations stress how vital corporate culture is in revolutionizing the customer experience on the forefront.