The David Segal talk on customer service discusses his New York Times column 'Haggler,' which appears bi-weekly in the Sunday edition. As the David Segal talk explains, the column is about submitted customer service grievances. Based in New York City, the newspaper columnist and reporter was part of a team that won the Pulitzer Prize for Explanatory Reporting in 2013 on Apple's business practices and those of other technology companies.
Prior to joining the New York Times in 2008, the reporter worked for the Washington Post for 14 years as a pop music critic and the Style section's New York City correspondent. In 1993 and 1994, he worked at The Washington Monthly. He has also contributed stories to This American Life, a radio show.