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The presentations by Lisa Ford speak to her expert knowledge on the subject of customer service. Ford supports the need for companies to pay distinctive attention to their clientele bases, especially in a world characterized by intense business competition. Her work is rooted in over 20 years of experience with the commerce industry, speaking on subjects like leadership and team camaraderie at high profile conferences.
Ford currently works with the University of Tennessee as a Board Member of the College of Arts and Sciences. Her CSP and CPAE designations have made her an excellent academic candidate, and her admission to the Speakers Hall of Fame on behalf of the National Speakers Association in 2002 coincides with her educational affiliation.
Ford's engaging presentations also build upon her 'How to Give Exceptional Customer Service' video series, now recognized as the best selling compendium of its kind. Her dedication to her field precedes her, and has brought about her collaborations with world renowned organizations like Edward Jones, Viacom and Pfizer.
Featured Keynote - Developing Consumer Loyalty
Lisa Ford's Customer Service Keynote Speech Emphasizes the Experience
This customer service keynote speech from award-winning author Lisa Ford explains the importance of companies and brands making a strong commitment to high quality customer service. She begins her... Read More